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Transfer Agency Services

  • Leveraging the world's largest TA database platform – DST TA2000 System
  • Process purchase, redemption, transfer, and exchange transactions (mail, web, phone, fax)
  • Establish and maintain investor accounts
  • Process dividend and capital gain distributions
  • NSCC processing and dealer services
  • Deliver investor confirmations and statements
  • Online account services and statements
  • E-Delivery of investor documents
  • Cost basis calculations
  • Cash settlement reporting to custody and fund accounting
  • Experienced Investor Services - registered representatives answer direct calls from investors
  • SAE 16
  • Access to investor accounts via DST Vision
transfer agency

FANWeb

ALPS provides fund shareholders with real-time access to their accounts via our FANWeb product. FANWeb offers shareholders virtually unlimited capabilities for transacting and viewing activity within their accounts along with E-Delivery of statements and fund documents.

Shareholder Servicing

  • Handle 800 - line phone calls on recorded lines
  • Coordinate daily fulfillment process
  • Compile monthly reports on call statistics
  • Provide automated telephone services via the ALPS IVR system
  • All representatives are Series 6 Licensed
  • Hours of operation: 7:00am-6:00pm MDT
  • 20 call monitors per representative/monthly

They have a good culture, emphasizing teamwork and solving problems in ways that are responsive to our needs.North America client, US $500 Million-1 Billion in assets

Contact ALPS
ALPS
Denver
Dallas
Miami
  • 2699 S. Bayshore Drive
  • 9th Floor
  • Miami,FL 33133
  • 305.859.7000
San Francisco
  • 235 Pine Street
  • Suite 1825
  • San Francisco, CA 94104
  • 816.737.6665
Toronto
  • ALPS Fund Services Canada, Inc.
  • 30 Adelaide St. East, #1
  • Toronto, Ontario M5C 3G9
  • 416.506.8305
Boston
  • One Financial Center
  • 15th Floor
  • Boston, MA 02111
  • 617.426.1745
Grand Cayman
  • Landmark Square, 1st Floor
  • 64 Earth Close
  • Grand Cayman KY1-1107
  • 416.654.5767
New York
  • 1177 Avenue of the Americas, 5th Floor
  • New York, NY 10036
  • 646.452.7070
Seattle
  • Bellevue Place
  • 10500 NE 8th St. #1000
  • Bellevue, WA 98004
  • 425.454.3770
 
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