Shareholder Servicing

Through the use of advanced technology and knowledgeable licensed professionals, ALPS’ Shareholder Servicing provides the highest quality service to our clients, their shareholders and their financial intermediaries.  We take pride in interacting as an extension of the mutual fund family, in order to assist in raising and retaining fund assets.

• Answer calls on recorded lines
• Perform account look-up services for shareholders
• Assist broker/dealers with trades and shareholder information
• Process trades and perform account maintenance on shareholder accounts
• Coordinate with Transfer Agent to manage account research
• Manage literature fulfillment
• Manage Voice Response System for account inquiries and information
• Coordinate reporting to outside agencies such as Morningstar and Lipper

 Value-Added Services & Reporting

• No call quotas – shareholder services professionals give each call the attention it needs
• Perform quality control reviews of recorded calls on a regular basis
• Maintain customized fulfillment database and provide detailed reporting
• Compile daily and monthly reports on call statistics
• Make follow-up phone calls to ensure the receipt of literature requests
• Monitor fund Internet sites for investor requests and usage