ALPS Advisers Inc. - Business Continuity Plan

The Plan 

ALPS Advisers, Inc.’s, (“ALPS”) Business Continuity Plan seeks to minimize the risk of a disaster, outline the chain of command, outline the recovery process and include critical information required should a significant business disruption (SBD) occur.  It is organized in sections that apply to the firm in general and to individual functional areas.  

The plan is updated on at least a quarterly basis or in response to a significant change within ALPS.  

Planning and Preparation 

The Business Contingency Management Committee (“BCMC”) meets several times per year.  The meetings serve as a forum to discuss the recovery process, plan for upcoming tests, review recent test results and address any new topics/issues.  

The Recovery Process 

In the event of a business interruption, the BCMC assesses the situation, discusses alternatives and begins the recovery process either within the current facilities or at the recovery facility.  The infrastructure team is responsible for restoring necessary technology and facility resources.  Emergency response teams within each business line or department then implement individualized recovery procedures that restore normal business operations. 

Data Protection 

ALPS' primary protection is the replication of critical data to its recovery facility.  Secondarily, ALPS performs intra-day and end-of-day backups of data to a disk array and then to a tape library.  Tapes are taken off site on a daily basis.  

Telecommunications 

To protect client telecommunications functionality, ALPS maintains separate voice circuits from multiple providers.  Traffic can be re-routed between our providers in a very short period of time.  If more than one circuit is not functioning, ALPS can re-route client traffic to a remote facility that can be accessed by ALPS personnel wherever there is telephone service.  

Internet connectivity is maintained via a primary and a secondary ISP. 

Data Centers 

ALPS maintains two separate data centers that handle different areas of our IT operations.  In the event of failure of one center, the remaining center could be capable of sustaining all operations of the company. 

Recovery Provider 

ALPS maintains a contract with top-tier disaster recovery and availability services vendor to provide for off-site recovery of our systems.  In the event of a major business interruption, ALPS would relocate to a designed recovery facility and redirect toll-free telephone traffic to a remote facility which can be accessed by ALPS employees from anywhere telephone service is available. 

On a regular basis the contract is reviewed and modified (if necessary) to meet the changing needs of our business and our clients.  

Testing 

The plan is formally tested at least once a year.  Each test has a specific focus to insure that all areas receive the proper amount of concentration.  Through this testing, we continue to improve the overall effectiveness of the plan.  

In addition to annual formal testing, regular restoration tests and periodic data integrity tests are performed. 

Disclosure 

This information is provided solely to our customers and no further distribution or disclosure is permitted without our prior written consent. No person other than our customers may rely on any statement herein.  You may request an updated copy by writing us at the following address: ALPS Advisers, Inc, Compliance Department, 1290 Broadway, Suite 1100, Denver, CO 80203.